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Booking Policies

Cancellation & Flexible Booking Policy

We believe in complete transparency. Our policies are designed to be fair, flexible, and always guest-friendly — especially for senior travelers.

Standard Policy

Cancellation Charges

Our standard cancellation schedule for regular bookings (excluding festive/peak periods).

7+ Days Before Travel

Full refund processed within 5–7 business days.

Nil

3–6 Days Before Travel

75% of the total amount refunded.

25%

48 Hours Before Travel

50% of the booking amount is retained.

50%

Same Day / No Show

No refund applicable for same-day cancellations or no-shows.

100%

* Refunds are processed within 5–7 business days to the original payment method. All cancellations must be submitted in writing via email.

7 Nights & Above

Long Stay Reservations

Guests booking 7 or more consecutive nights enjoy additional flexibility and comfort guarantees.

Complimentary Date Modification

Guests on a 7-night-or-above stay are entitled to one free date rescheduling without any additional charge.

Early Departure Relaxation

Early check-out is accommodated with prior notice of at least 48 hours, subject to availability and management approval.

Actual Night Billing

For long stays with early departure, billing is adjusted based on actual nights utilized, ensuring fair and transparent pricing.

Peak Season

Festive & Peak Period Policy

Stricter cancellation terms apply during high-demand dates. Please plan accordingly.

Applicable Periods

  • New Year (Dec 28 – Jan 2)
  • Long Weekends & National Holidays
  • Durga Puja & Diwali Season
  • Christmas Week
  • Special Event Dates

More than 7 Days Prior

Full refund processed within 5–7 business days.

Free Cancellation

Within 7 Days

50% of the booking amount is retained for festive season bookings.

50% Retention

Within 72 Hours

No refund applicable within 72 hours of arrival during festive periods.

100% Retention
Guest Benefits

Value-Added Flexibility

Beyond policies, we offer genuine choices that make your travel planning worry-free.

Included

Free Date Rescheduling

One complimentary date change per booking — because life is unpredictable and we understand that.

Guest Favourite

Credit Note Option

Instead of a cancellation, choose a credit note valid for 6 months. Use it for any future booking with BongoTrails.

Zero Loss

Open Voucher Flexibility

Unused advance payments can be seamlessly converted into future stay credit — no money lost, ever.

Booking Channels

Policy by Booking Type

Different booking channels have specific flexible policies to help you plan better.

Direct Website Booking

24 Hours Free Cancellation

Corporate Clients

48 Hours Free Cancellation

OTA Bookings

Standard OTA Policy Applies

Long Stay (7+ Nights)

Flexible Amendment Allowed

Group Bookings

Partial Release Permitted

“This structure helps increase direct bookings, improve trust, reduce booking hesitation, and improve repeat business.”

Rate Plans

Choose Your Pricing Plan

Select the plan that best suits your travel certainty. Both plans offer full service.

Non-Refundable Rate

Lowest Price

Best Value for Confirmed Plans

Up to 15% off standard rate

  • Lowest available rate
  • Secure your preferred dates
  • Full services included
  • No cancellation refund
  • Non-modifiable dates
Book Non-Refundable

Flexible Rate

Recommended

Peace of Mind for Flexible Travelers

Slightly higher — full flexibility

  • Free cancellation (7+ days)
  • One free date modification
  • Credit note option available
  • Priority guest support
  • All services included
Book with Flexibility
Questions Answered

Policy FAQs

Clear answers to the most common questions about our cancellation and booking policies.

You can cancel your booking by contacting us via email at bookings@indotravelhub.com or calling our helpline. Cancellations must be submitted in writing. Refunds are processed based on the timeline at the time of cancellation.